Tuesday, November 09, 2004

Limbo Ain't Just a Dance, You Know...

This is the week at the new job where we're supposed to be transitioning from training to actually doing the job. We were supposed to be taking calls in a training room yesterday and today, with tomorrow being our first day at our desk taking calls on a regular schedule. Unfortunately, they have not set up our phone extensions or our access to our account tracking tools, so things have been kind of weird. It's a bit distracting, so I apologize if the blog gets the short shrift for a couple of days.

In better news, I handled my first irate customer on the phone during a mentoring session yesterday. And the best part was, it wasn't my fault -- the customer was angry about a company policy. So I arranged for a call-back and sent him on his way. You may think it odd that I call this good news, but that kind of call is inevitable in the Tech Support industry, and now I feel like I have that under the bridge, so I feel more relaxed about the job in general.

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