This is the week at the new job where we're supposed to be transitioning from training to actually doing the job. We were supposed to be taking calls in a training room yesterday and today, with tomorrow being our first day at our desk taking calls on a regular schedule. Unfortunately, they have not set up our phone extensions or our access to our account tracking tools, so things have been kind of weird. It's a bit distracting, so I apologize if the blog gets the short shrift for a couple of days.
In better news, I handled my first irate customer on the phone during a mentoring session yesterday. And the best part was, it wasn't my fault -- the customer was angry about a company policy. So I arranged for a call-back and sent him on his way. You may think it odd that I call this good news, but that kind of call is inevitable in the Tech Support industry, and now I feel like I have that under the bridge, so I feel more relaxed about the job in general.
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